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FAQ's

FAQ's

Why must I provide a picture of my I.D & Credit Card?

*ONLY REQUIRED IF YOUR PAYMENT DOES NOT PASS OUR PROCESSING REQUIREMENTS* 

 Our requirements for making purchases via CC payment:

In case we have trouble processing your Credit Card/Debit Card, we may require a picture of your Government issued I.D and a picture of the last 4 digits of your CC/Debit Card matching the name on the I.D that was used to make the purchase (please cover up all the numbers on the CC/Debit Card except the last 4 digits, only revealing the name on the CC, expiration date and the last 4 digits). 

We require these documents as proof that you are the authorized user of the credit card to make the purchase. 

We require the following documents to prevent fraudulent payments and protect against identity theft. This protects us as a sellers and you as buyers. 

Please e-mail us at info@eliteluxury.fashion with your order number as the subject, attached with pictures of your I.D and the last 4 digits of the Credit Card used for payment.

*WE DELETE ALL DOCUMENTS AND DO NOT KEEP ANY RECORDS IN OUR DATABASE AFTER WE HAVE REVIEWED THEM*

Once we have received the requested documentation we will start processing your order. Once your order has been processed and completed, you will receive another an email from us with the tracking number saying your order has been shipped. 

If you do not wish to provide us with the following documents within 3 business days, we will proceed to cancel your purchase order and refund the payment.

If you have any questions, please e-mail us: info@eliteluxury.fashion

 

Do you accept orders placed outside of the US?

Yes we do, we ship worldwide! Please take note that shipping to Europe, Asia, Canada, Australia and some others may take 15-30 days via free standard shipping. If you need your package right away, we recommend picking DHL express shipping which takes an estimated 5-7 business days. 

 

Is the original box included when buying shoes?

 Yes, all shoes come with the original box and are double boxed to protect the original box from getting damaged during shipment. 

 

May I receive a discount or a promotional code?

If your purchase is over $400, please contact us for a promotional code

If your purchase is over $500, please contact us for a promotional code and free DHL express 5-7 day shipping

Just email us before your purchase at info@eliteluxury.fashion

 

May I see more pictures?

 If you would to see more pictures of our products or want to see more pictures of the merchandise we carry, please visit our Instagram page. We have plenty of pictures that are uploaded almost every day on our Instagram page. 

Instagram : EliteLux_

 

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